Fraudulent Transactions

Defining a fraudulent transaction

If you see any transaction on your accounts that you didn't make, it's highly likely to be fraudulent. This could come from stolen debit/credit card information, a forged/counterfeit check or unauthorized access to your online banking account.

Here's how Monterra protects you

• If your debit or credit cards are ever compromised, or fraud is suspected, we may lock your cards or reissue them, depending on the severity of the risk.
• Multi-factor authentication is required to log in to online and mobile banking.
• Monterra will never ask you to provide personal information over email or by text. We will only discuss these details with you in a secure environment or in-person/over the phone after we have verified your identity.

Ways to protect yourself

• We will never call you and ask for card information, one time passcodes, or online or mobile banking log - in information. Never share this information with anyone.
• Do not share financial information with any merchants unless you are making a purchase or entering into an agreement with them that involves your money or your account.
• Use your EMV chip whenever possible and avoid swiping your card at point-of-sale machines
• Sign up for Account Alerts so that you get notified of purchases made on your cards/accounts as they occur.
• If you lose or misplace your credit card, debit card, or checks, inform us at once.
• Regularly change your online and mobile banking passwords and make them difficult to guess.
• Let us know when you’re traveling and where you’re going, especially when you leave the country.