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Text Alert Program
Text Alert* Program: Timely Information and Easy Verification
Knowing precisely what's going on with your Monterra accounts, cards, and loans is vital to peace of mind. Text alerts are sent regarding your account, card, loan or for general information. Alerts are generated by a variety of sources and are sent from or identified as a phone number or shortened code that may be different from our main phone number. In order to ensure the short codes generating the text is from Monterra, you can verify these numbers from the list below:
IMPORTANT: San Mateo Credit Union will NEVER text, call or email you and ask for account, PIN, debit or credit card numbers.
| TEXT ALERT PROGRAM SHORT CODE/PHONE NUMBER | REASON/HOW TO OPT-IN OR OPT-OUT |
|---|---|
|
Member Service and Online Account Opening |
Used to communicate general notices, reminders such as branch or holiday closure and general account information including new account application status updates. Your consent for this text messaging is given at the time you provided the Credit Union with your mobile phone number as set forth in your Account Agreement. You can opt-in by texting “START” to the short code listed. You can opt-out of this type of text alert by simply replying “STOP” at any time when texting this number. To request more information, text “HELP”. Message frequency varies and is dependent on text alert type. |
|
Debit/Credit Fraud Alerts (23618) |
You are automatically enrolled in this alert type, as a fraud prevention tool for your credit or debit card(s). This alert type verifies card activity which may seem out of the ordinary from your typical card usage pattern. We highly recommend that you do not opt-out from these alert types, but if you choose to do so you can by replying “Stop” to the text alert upon receiving. |
|
Card Mananger Alerts (288472) |
Card Alerts are available via our Card Manager App. You can get a variety of alerts regarding debit or credit card transactions. To opt-in, download the Card Manager App from the App Store or Google Play. Once enrolled, you can opt-in to various card alerts by selecting “On” next to the alerts type you’d like to receive. You can opt-out by selecting the “Off” position. |
| Digital Banking Alerts (67669) | Digital banking has a range of account alerts which keep you informed of your account activity. Login to Online Banking, select Alerts within the Resources & Tools tab and choose the category of alert on the left side of the screen. Opt-in by sliding right and opt-out by sliding left. |
|
Loan Applications |
Used to provide notifications regarding a loan's status and reminders to complete loan documents. Your consent for this Text Messaging is given at the time you provided the Credit Union with your mobile phone number and set forth in your Membership, Truths in Savings Agreement and Disclosure. You can opt-in by texting “START” to the short code listed. You can opt-out of this type of text alert by simply replying “STOP” at any time when texting this number. To request more information, text “HELP”. Message frequency varies and is dependent on text alert type. |
| Payment Reminders (Monterra Financial Assistance: 97612) |
Used to provide payment reminders. Your consent for this text messaging is given when you provide us with your mobile number in your loan application. You can opt-in by texting “START” to the short code listed. You can opt-out of this type of text alert by simply replying “STOP” at any time when texting this number. To request more information, text “HELP”. Message frequency varies and is dependent on text alert type. |
| Appointment Reminders (89530) |
When you set an appointment with us, you have the option to receive text alert appointment reminders. To opt-in, select the text option when you make an appointment. |
*Message and data rates may apply, please check with your carrier for specific Text/SMS charges. Message frequency varies and is dependent on text alert type. See above or our Text (SMS) Messaging Terms and Conditions to find out how to opt-in or out of Text/SMS messaging and view our Privacy Policy to find out how we protect your privacy.
NOTE: No information obtained from the Short Code Text/SMS messaging program will be shared with third parties.
Below are types of activity that can trigger a text alert notification to you:
- Account transactions from a checking or savings which includes withdrawals, deposits, account balances, logging into Online or Mobile Banking, access authentication, budget status, and savings goal progress
- Loan information such as payment reminders as well as loan status updates from new and pending loans
- General notices and reminders include suspicious activity on a card or account, membership and account information, branch and holiday closures and responses regarding an inquiry or question
- Card (debit or credit) transactions such as purchase(s), credit(s), enrollment9s), international as well as withdrawal, or low-balance alerts
Click here to learn more about customizing your Account Alerts.
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