Welcome to the new Monterra Credit Union website
We’re ready to improve your banking experience with our new and improved website. Take a tour to see what changes have been made and where you can find the products that you’re most interested in.
If you need to dispute a charge or file a fraud claim, start here and we'll help you resolve the matter.
When filing your dispute, please complete all required fields and attach all supporting documentation. Your claim could be delayed if you're missing information or documentation, or if you use the incorrect form. Monterra Credit Union representatives may contact you to request additional information.
This claim involves a transaction you recognize but appears incorrect. Here are common examples:
In this case, you identify unauthorized charges on your credit card and confirm the following:
Monterra Credit Union offers a variety of tools to protect your digital banking, debit and credit cards and accounts. Learn how we can partner together to protect your accounts.