Welcome to the new Monterra Credit Union website
We’re ready to improve your banking experience with our new and improved website. Take a tour to see what changes have been made and where you can find the products that you’re most interested in.
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Visa® Debit Card
A Visa Debit Card comes with every Monterra checking account
Use your Monterra Credit Union debit card to make fast, easy purchases or get cash at thousands of ATMs nationwide.
Your go-to card when you're ready to go
Compatible with Apple Pay™, Google Pay™ and Samsung Pay™
Access ATMs worldwide, including 30,000+ surcharge-free CO-OP ATMs in the U.S.
No monthly or annual fees
Tap to pay for quicker, more secure contactless transactions
Tap into your account anytime
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Access Online Banking and Mobile Banking to track all activity
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Use this card anywhere Visa is accepted, online or in stores
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Report your card lost or stolen right away by calling us at (650) 363-1725
If you're traveling internationally, you'll always have access to your cash through a Plus/Visa ATM or Pulse ATM. Just look for these logos. Please note, surcharges and exchange rates may apply.
Download the Card Manager app
This app can be downloaded and accessed within mobile banking, allowing you to set limits on card usage and more.
- Set card controls so you can block and unblock your card, set transaction limits and instruct us to decline certain transactions
- Stay informed via text, email or push notifications with a variety of alert types
- Let us know when you are traveling for uninterrupted card usage
- Manage your PIN and change it anytime
- Link your cards to our digital wallets like Apple Pay®, Google Pay™ and Samsung Pay™
Visa Zero Liability Policy*
Take a moment to sign for your debit card purchase instead of using your PIN so you're protected by the Visa Zero Liability Policy*. For transactions you haven’t authorized, we’ll reimburse 100%¹ of the transaction amount, plus any related account charges resulting from such transactions.
Free text fraud alerts
We'll immediately text you when potential fraud on your debit card occurs. Your Monterra Credit Union Visa® Debit Card is enrolled automatically for this protection, free of charge.
- Minimizes fraud exposure on your account
- Detects suspicious activity quickly
- Keeps you in control
How to update your cell phone and email:
- Log into Online Banking and select “settings” at the top
- Select Profile and click on Email and Phone Number
- Answer the security prompt then update your information
How do free text fraud alerts work?
A text message will be sent to your cell phone when a suspicious transaction is identified on your Monterra Credit Union Visa® Debit Card. You simply reply “yes” or “no”.
If you text:
“Yes” – your card will remain available for use.
“No” – you indicate that you believe this is not a purchase of yours; we will then text a number for you to call to validate the charge.
To opt-out, please text the word “Stop” when receiving an interactive text. If you have any questions about this service, please call our Contact Center at (650) 363-1725
Monday through Friday, 8:00 am – 6:00 pm or
Saturday, 9:00 am – 3:00 pm.
*Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa.
¹Monterra Credit Union must be notified within 60 days of the unauthorized transaction in order to qualify for 100% reimbursement.
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Auto Loans
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Invested in you.
We invest in the success of people and our community by:
- Giving back
- Making things easier
- Committing ourselves to our members' potential
