Contact Us

We make it easy to get in touch with us

When you have a question, you can contact us through any of these channels. 

Call (650) 363-1725 or (888) 363-1725

Monday - Friday: 8am-6pm and
Saturday: 9am-3pm

Our Call-24 automated telephone banking is also available at (844) 518-0515.

Log in to online or mobile banking and use the Message Center widget. We’ll reply within 1-2 business days. 

For general inquiries or product related questions you can chat or text us during normal business hours. For account or transaction related inquiries, please send us a secure email by logging into online or mobile banking or call us at (650) 363-1725.

  • Chat: To chat with us, click on the chat icon located at the bottom right corner. 
  • Text: To text us, send a text to the Monterra Credit Union Short Code: 94701. This short code belongs to Monterra Credit Union,  please save this as a contact for future reference. IMPORTANT: Monterra will NEVER text, call or email you and ask for account, PIN, debit or credit card numbers. Learn more about our Text Alert Programs.

Chat and Text services are available Monday - Friday: 8am-6pm and Saturday: 9am-3pm.
Learn more about our Text Alert Programs.

Schedule a time to discuss all your financial needs at one of our locations. 

If you have questions on a new loan or a loan in process contact our Real Estate Team at 650-363-1799 X3 or reloanofficers@monterra.org.

If you have questions about auto loans, credit cards and personal loans, call (650) 363-1725 Option 2. 

Contact our Commercial Loan Officer to get started with your business lending needs.

To report a lost or stolen Debit Card or Credit Card: 
(888) 363-1725 (within the U.S.)
(650) 363-1725 (outside the U.S.)

Debit Card Activation: (833) 333-0421
Credit Card Activation: (866)238-5318

If you're traveling internationally, you'll always have access to your cash through a Plus/Visa ATM or Pulse ATM. Just look for these logos. Please note, surcharges and exchange rates may apply.

plus_logo80x40-2-1.png   pulse_logo150x40-2.png   visa_logo80x40-2.png

Send loan payments and correspondence to:

Monterra Credit Union
P.O. Box 910
Redwood City, CA 94064-0910

You can also make loan payments through online and mobile banking. 

Date Event
Monday, January 1, 2024New Year's Day
Monday, January 15, 2024Martin Luther King, Jr.'s Day
Monday, February 19, 2024Presidents' Day
Monday, May 27, 2024Memorial Day
Wednesday, June 19, 2024Juneteenth National Independence Day
Thursday, July 4, 2024Independence Day
Monday, September 2, 2024Labor Day
Monday, November 11, 2024Veterans Day
Thursday, November 28, 2024Thanksgiving Day
Friday, November 29, 2024Native American Heritage Day
Wednesday, December 25, 2024Christmas Day
Online Banking

Online Banking is the branch that's always open.