Surveys

Your opinion matters to us!

How are we doing? 

Providing outstanding service isn’t just a metric we strive for; it’s one of the ways we show our members how much we care. We are continuously working to make service improvements in response to member feedback provided through our surveys. The feedback from our members allows us to make changes to serve you better. When you receive a survey, it could ask you about various topics, such as: 

  • Your overall member experience
  • The experience you had joining the credit union if you’re a new member
  • A new account or loan you opened recently
  • Your use of online or mobile banking, or one of our ATMs
  • A call you made to our Member Contact Center
     

Please note: Monterra Credit Union surveys often come from Medallia, our trusted partner. The email sent to you will look like this:   

These surveys will not ask for sensitive account or personal information, nor should you ever provide this type of information online unless you are in a secure environment, such as our Online Banking. 

Online Banking

Online Banking is the branch that's always open.

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